Example build · Local government · fictional data
Resident request intake

Good morning, Dana

Every call, portal submission, and walk-in is captured once, auto-categorized, and routed straight to the right desk — so nothing sits in a shared inbox and every resident gets an SLA.

Open requests
9
▼ 12% vs. last week
Auto-routed on intake
94%
▲ no manual triage
SLA compliance
88%
▲ 7 pts vs. target
Avg time to close
3.1 days
▲ down from 6.4

Requests by category · this week

✎ potholes & missed pickups are 40% of volume — both self-route in seconds

Department load & SLA

Approaching or past SLA

New request

Log a resident request

Capture it once. As you describe the issue, the assistant categorizes it, picks the responsible department, sets an SLA, and flags possible duplicates — before you ever hit submit.

Delia Ransom
(555) 274-0198
409 Larkspur Ave
Auto-detect from description
Auto (from category)
Creates a tracked ticket & notifies the resident
Routing assistant
Live · categorizes as you type
Start describing the issue and I'll categorize it, pick the desk, set an SLA, and check for duplicates.
Request board

From intake to closed

Every request moves left to right as the responsible desk works it. Click a card to open the full record, advance the status, or notify the resident.

Departments

Routing rules & desk load

Each category maps to a responsible desk with its own SLA. That mapping is what lets a request route itself the instant it's captured — no clerk deciding who owns it.