Parent questions used to pile up across shared inboxes and personal ones. This gives the front office a single, quiet view of every enquiry — and what each one is waiting on. Behind it, an AI help-desk agent triages each new email the moment it lands, drafts a reply from the school's own answers, and escalates anything sensitive to a person.
Parent questions arrived everywhere — the shared office inbox, teachers' personal inboxes, the odd voicemail. The same questions got answered five different ways, sensitive messages sometimes sat unseen for a day, and no one could see the whole queue. Front-office staff lost mornings to triage.
One shared help-desk with an AI agent, built on the Microsoft 365 the school already runs. The agent reads each new email, tags the topic, drafts a reply from the school's own approved answers, and flags anything sensitive for a person — who approves every reply before it sends. No new system for parents to learn, no inbox left unwatched.
Every parent email in one calm queue, most routine questions drafted the moment they land, and sensitive ones routed to the right person instead of sitting unseen. Hours of triage handed back to the office each week — and a person still signs off on every reply. The data stays in Canada.
"Did anyone answer the Bianchi trip email? I think Tom might have…"
One enquiry, one thread, visible to the whole office — with an agent drafting the reply.
Behind the calm queue, an AI agent works every new parent email the moment it lands — reading it, drafting from the school's own answers, and keeping the thread moving. It only stops for a person when a message needs real judgment.
The agent reads the enquiry, picks the right recipient, and drafts an Outlook reply that names the specific details still needed. You confirm before anything goes out — nothing sends on its own.
Sign in with a school Microsoft 365 account. Student records pull from your existing SharePoint, replies go out through Outlook on your behalf, and roles come from the directory — no parallel system to maintain.