Parent help desk

Good morning, Danielle

Parents are getting instant, cited answers straight from Maplewood's Family Handbook and academic calendar — so the front office only touches the questions that truly need a person.

Open conversations

14

▼ 41% vs. re-enroll week

Avg first response

3 min

▲ instant on handbook Qs

Resolved < 24 hrs

91%

▲ 8 pts

AI deflection rate

74%

▲ answered from docs

Parent CSAT

4.7/5

▪ steady

Most-cited sources

Needs a person

Ask the Handbook

Grounded answers, with citations

Every answer is drawn only from Maplewood's own Family Handbook, academic calendar, and billing & aid policies. Click any citation to open the exact section it came from.

Maplewood Family Assistant

Handbook · Calendar · Tuition · Aid · Health

Division

MA

Hi — I'm the Maplewood Family Assistant. Ask me anything about the calendar, dismissal, tuition, financial aid, health forms, or handbook policies and I'll answer straight from our official documents.

Try a question on the right, or type your own below.

Answers cite Maplewood's own documents · This is an example build with fictional data

This session

Answers grounded0 / 0

Avg confidenceHigh

Sent to front office0

✎ nothing is invented — if it's not in a document, it goes to a person

Conversations

Parent help desk queue

Every family question, whether answered instantly by the assistant or waiting on the office. Filter, then open a ticket to see the family record and a suggested reply.

Ticket	Family	Question	Topic	Status	Channel	Age

Handbook & Calendar

What the assistant reads from

These are the only documents the assistant answers from — kept in sync with the SIS and billing system, so an answer is never out of date. Click a document to preview it.

Synced with Veracross SIS & FACTS

8 documents · 186 indexed sections · last sync 05:48 today

Indexing live

Good morning, Danielle

Top questions this week