Member help desk
Good morning, Renae
Members get instant, cited answers from the association's own bylaws, benefits and FAQs — so your team only touches the calls that truly need a person.
Open conversations
18
▼ 34% vs. last renewal wk
Avg first response
1.4 hrs
▲ under 4-hr target
Resolved < 24 hrs
86%
▲ 6 pts
AI deflection rate
71%
▲ answered from handbook
Member NPS
+52
▪ steady
Top questions this week
✎ dues & renewal questions spike every anniversary cycle — now self-served
Most-cited sources
Ask the Handbook
Grounded answers, with citations
Every answer is drawn only from Cascadia's own governing documents. Click any citation to open the exact section it came from.
Handbook Assistant
Bylaws · Benefits · Dues · CE · Events
When does my membership renew and how much are my dues?
Answers cite Cascadia's own documents · This is an example build with fictional data
This session
Answers grounded0 / 0
Avg confidenceHigh
Escalated to staff0
✎ no answer is invented — if it's not in a document, it escalates
Conversations
Help desk queue
Every member question — answered by the assistant or waiting on staff. The few that need judgement rise to the top.
| Ticket | Member | Question | Topic | Status | Channel | Age |
|---|
Showing 8 of 8 conversations · 1 escalated needs a human
Knowledge Sources
What the assistant reads from
These are the only documents the assistant answers from — kept in sync with the AMS, so an answer is never out of date.